Privacy Policy | Hair.com

Privacy policy

Summary Privacy Notice & Notice at Collection

Updated August , 2026

This brand is part of the L’Oréal USA S/D, Inc. family of brands. In this Notice, "Us", "Our,” “We", or "L'Oréal", refer to L'Oréal USA S/D, Inc., and its family of brands (each called a “Brand”). You can view Our full portfolio of brands on the L’Oreal brand portfolio page. This Summary Privacy Notice is for consumers in the United States only. It gives You a quick overview of how We collect, use, and disclose personal information.

Our detailed Privacy Notice describes the types of personal information We collect from You directly, from Your interactions with Us (on Our websites, mobile apps, and digital tools (collectively, “Sites”) and advertising), and from third parties; how We use it; how We protect it; and Your rights as Our consumer.

Looking for a different Notice?

Our contact details are available at the end of the detailed Privacy Notice in the “ How to Contact Us” section.

What Types of Personal Information Do We Collect and for What Purposes?

The exact personal information We collect will vary from person to person and depends on how You interact with Us. We collect personal information about You in a few ways: directly from You, through Your use of Our Brand Sites and platforms, when You view or engage with Our ads, from third parties who share it with Us, and automatically (for example, through cookies).

We collect the following categories of personal information. Please see our “ Data Glossary” of the detailed Privacy Notice for more information about each category.

Categories of Personal Information Examples
Identifiers - Name
- Postal Address
- Telephone number
- Mobile number
- Online identifiers (e.g., Cookie IDs/MAC address)
- Internet Protocol address
- E-mail address
- Account name/username
- Social handle or moniker 
- Device identifiers
Internet or similar network activity - Browsing history
- Account login information 
- Search history
- Information on Your interaction with a website, application, or advertisement and related information 
- Smart device and sensor data
Payment Information - Credit or debit card information
- Information to process payments and prevent fraud
Legally Protected Characteristics Characteristics of protected classes or groups under state or federal law. For example: 
- Age (40 and over) 
- Race, ethnicity, national origin
- Sex, gender identity, gender expression
- Marital status
Purchasing Information - Products or services purchased, obtained, or considered
- Other purchasing or consuming histories or tendencies (e.g., beauty routines, beauty concerns) 
- Loyalty activity and redemption
- Account information 
- Customer service records 
- Health and safety-related information 
- User-generated content (e.g., product testimonials, ratings and reviews, etc.)
Geolocation Data Geolocation data includes information such as the following: 
- General location information showing the general physical location of you or your device (e.g., IP address or zip code that provides a general location of the device used) 
- Precise information about your location if you allow us (or a third party who provides it to us) to collect it (like GPS coordinates)
Audio Visual Information - Photographs that you upload or share with us
- CCTV video recorded at our facilities 
- Call center recordings
- Video images
Professional or employment-related personal information - Career/profession
- Professional credentials (e.g., professional license)
Other Information Considered Personal Information*
*Some information in this category is addressed in other categories as well.
- Name
- Contact details such as telephone number and address
- Age
- Signature (including electronic signature)
- Physical characteristics or descriptions
- Payment information
- Address
- Driver’s license or state ID number
- Education
- Employment
- Medical/health information (including, as applicable, personal information defined as ‘consumer health data’ by the Washington State My Health My Data Act and Nevada SB 370).
- Facial geometry if you use beauty tools
Inferences drawn from any of these personal information categories Inferences: conclusions We draw from personal information, sometimes using AI (Ours or a third party’s). For example: 
- Beauty and related preferences
- Characteristics
- Behaviors on and off Site
- Purchase patterns
- Demographics
- Household information

We collect personal information about You as described in the Privacy Notice. For each Brand with which You interact We keep a profile about You called a ‘beauty profile.’ It combines information that We collect via one method (e.g., from a website or Our digital advertising) with another method (e.g., an offline event) so We can better understand Your preferences and serve You more relevant products and offers. Please see “ How We Collect Personal Information” in Our Detailed Privacy Notice for more information.

How we collect and use this information within the L’Oréal family of Brands is summarized below:

- We fulfil Your requests for products or services, manage Your orders, and process payments. - We administer and manage Your account or loyalty program membership.
- We send You marketing communications, which We may tailor to Your ‘beauty profile’ based on what personal information we know about You and Your preferences. - We provide tailored and personalized content, services, advertisements and offers, including based on Your beauty characteristics and preferences. This includes processing personal information using automated means to generate personalized outputs, such as product recommendations.
- We post Your content and reviews on the Sites, our social media pages, and related-third party sites that retail or feature Our brands and products. - We manage any competitions, promotions, surveys, sweepstakes, giveaways, or contests You choose to enter.
- We manage, improve, and develop Our business. This includes improving and developing products and services; enhancing Our data modeling and analytics to provide better results to You and other users of Our products and services; and conducting research about Our products, services, and Our customers. This includes to train and improve our AI tools. - We verify Your identity and detect and prevent fraud, and to maintain the security of Our products, Sites, and systems.
- To communicate with You, answer questions and also interact with You, and create better experiences - Provide You with requested services or to complete transactions You requested.
- To collect, evaluate, and monitor reports of undesirable events during or after use of Our products - Support Our everyday operations, including to meet risk, legal, and compliance requirements
- To enforce Our terms, and to protect Our rights, property, and safety, or the rights, property, and safety of others - For corporate governance, including mergers, acquisitions, and sale of a business unit, and to also follow applicable laws

We use artificial intelligence. Our Sites and services, including chatbots, product recommendation engines, and photo analysis features, use artificial intelligence (AI) to process personal information about You and provide You with personalized results. Some of this AI technology is built by Us, while other AI technology is provided by third-party companies. AI helps Us:

A more detailed description of the information We collect and how We use this information (including through use of AI) is available in the “ How We Collect and Use Personal Information” section of the detailed Privacy Notice.

When Do We Share Personal Information?

We do not ‘sell’ (as ‘sell’ is traditionally defined) personal information about Our consumers (e.g., name, phone number, email address, other personal information) to third parties in exchange for money. However, like most companies, We do share personal information with third-party advertising and social media networks. They use it to show You ads for products You might like. Various state privacy laws (such as those in California, Texas, Colorado, etc.), legally treat this kind of information sharing as (1) a ‘sale’, (2) a ‘share’ or ‘use’ of personal information for targeted advertising, or (3) both, even though no money changes hands. You may have the right to opt-out of this use. Specific information on these activities is available in the “ About Our Advertising section of the detailed Privacy Notice.

To exercise the right of opt-out where available in Your area You may use one or more of the following ways:

We share personal information with third parties (vendors, agencies, and businesses) that help Us run Our Sites, Our business, and retail Our products to further L’Oréal’s beauty mission. When you interact with a Brand, we share or make available personal information about You with other Brands. Other members of the L’Oréal Group may access personal information about You when they perform services on behalf of L’Oréal USA and, unless prohibited under applicable law, for use on their own behalf for the purposes described in this Notice. We disclose information to Our service providers, to complete a transaction requested by You, when required by law or authorities, and in case of a sale or reorganization of Our company. Some of Our virtual beauty tools run on Microsoft’s AI technology. When You use these tools, what You type or upload (and the AI’s response) may be stored (up to 30 days) to check for misuse. Microsoft may review this information by a real person for safety purposes. More information is available about how We share personal information about You in the “ How We Share Personal Information” section of Our detailed Privacy Notice.

How Long Do We Retain Personal Information?

For marketing purposes, if You do not engage with a Brand for five (5) years, We will delete or de-identify/anonymize the Brand’s beauty profile (unless we are legally required to keep it). We will otherwise retain personal information about You for so long as Your account is active, you engage with Us, as needed to provide You services, and as necessary to comply with Our legal and/or regulatory obligations, to resolve disputes, to manage Our rights, and to enforce Our agreements.

We do not control certain privacy settings and preferences supported by Our social media partners like Meta. If You wish to make changes to those settings and preferences, You may do so by visiting the settings page of the appropriate social media site.

Detailed Privacy Notice

Table of Contents

  1. How We Collect Personal Information
  2. What Personal Information We Collect & Use
  3. About Our Advertising
  4. How We Share Personal Information
  5. How Long We Retain Personal Information
  6. Your Privacy Choices
  7. Additional Information for Residents of California
  8. Privacy Rights Available under State Laws
  9. Notice of Financial Incentives
  10. Children’s Information
  11. Securing Personal Information About You
  12. Third Party Links; Social Login
  13. Cross-Border Transfers
  14. Updates to this Privacy Notice
  15. Data Glossary
  16. How to Contact Us
  1. In General – What is a “Beauty Profile”

We collect personal information about You as this Notice describes. We keep this information in a ‘beauty profile’ organized by Brand. We combine personal information that We collect from one method (e.g., from a website, digital advertising engagement) with another method (e.g., an offline event)

We link Your activity on Our Site to Your beauty profile with that Brand. We do this using personal information You (or a third party) provide to Us, or personal information We observe or collect automatically. We link this data even if You have not shared identifiable contact information during that visit. Here are some examples of how: if You are logged in to Your account, provide personal information like an email when subscribing to a newsletter, or click a link in one of Our emails. We do this to build an accurate, complete picture of Your preferences for Our beauty products and services. This allows Us to serve You better and offer You more relevant products and a more personalized experience.

We collect personal information from the following categories of sources.

  1. Personal Information You Provide

We (directly or by third parties on Our behalf) collect personal information You provide to Us directly when You Interact with Us. For example:

  1. Personal Information We Observe or Collect Automatically

We (directly or by third parties) collect personal information We observe about You in Our physical locations or on Our Sites. For example, We (or third-party companies (e.g., Google)) collect personal information automatically using cookies and similar technologies. This happens when You use or visit Our Sites, install and use Our mobile apps, view Our advertisements, interact with Our emails or other communications, or use Our products and services. Information collected via automated means includes identifiers (e.g., IP address, device ID, cookie ID, mobile advertising identifier), geolocation, commercial information, and internet or network activity (e.g., clickstream data, such as browsing and search history, other interactions with Our Sites).

If you add something to Your shopping cart but do not check out, We use cookies to notice this and may send You cart reminders (including messages via text message/SMS).

If You turn on location services, We (or a third party on Our behalf) may collect location information, including information about the Wi–fi routers closest to You and the cell IDs of the towers closest to You to provide location–based content and services. Additionally, most mobile devices will allow You to disable sharing or reset some device identifiers.

  1. Personal Information Received from Third Parties:

We receive personal information from third party sources to update or supplement personal information You provide or We collect automatically.

These third-party sources can include

This includes information received from third parties about individuals who share common interests or attributes (e.g., color treated hair, individuals who purchased products like products We sell) to create user “segments,” which help Us to better understand and market to Our current or prospective customers.

We may also receive information from other companies that collect or aggregate information, including from publicly available databases or publicly available sources (i.e., public social media posts), or companies that conduct market research. This might include de-identified or aggregated information about purchasing patterns, location of shoppers (e.g., foot traffic reports), and websites that are of interest to Our consumers.

Categories of information includes marketing and demographic data (including identifiers, commercial and purchasing information (i.e., products You bought or considered)), analytics information (including online information), internet or online information, demographics (e.g., including nationality, race, ethnicity), geolocation, and offline records, as well as inferences.

Examples of the categories of personal information We collect, and why and how We use this information within the L’Oréal family of brands, is outlined below. As explained earlier in “ How We Collect Personal Information”, We combine personal information that We collect from one method (e.g., from a website, contact with Our customer care teams, digital advertising engagement, etc.) with another method (e.g., an offline event) to get a more complete view of preferences for Our beauty products and services. Other members of the L’Oréal Group may access personal information about You when they perform services on behalf of L’Oréal USA and, unless prohibited under applicable law, for use on their own behalf for the purposes described in this Notice.

Examples of Processing Activities Examples of Personal Information Used
The actual personal information We use depends on Your factual circumstances and interactions with Us See Our “ Data Glossary” for definitions.
Account Management: When You create an account or join Our loyalty program, We collect and process basic identifiers and contact data to create an account (and a password, unless You use a social login). 
You may provide other personal information in connection with Your account (such as preferences data, physical characteristics, health-related information, payment data (e.g., save a payment method to Your account), user generated content, or audio/visual data (e.g., add a picture to Your Account)). 
Personal Information is added to the beauty profile kept by the Brand.
Product Fulfillment: If you buy products or services from Us we will collect and use personal information about You. This includes: 
- To manage Your order(s). 
- To fulfil orders, and/or complete transactions You request. 
- To process Your payments. 
- To provide You receipts and order confirmations/updates.
- To keep track of Your gift certificate balance and use.
- To manage and process returns (which may require government identifiers) or disputes related to an order. 
For certain products, You may choose to join a recurring order or subscription program. If you sign up for a subscription or recurring order, We (and Our service providers)use personal information (e.g., product code, SKU, frequency, email address, next order date, saved payment information, shipping information) to process and manage Your recurring order or subscription. A saved payment method on file with Us is needed for recuring/subscription orders.
We use payment service processors to manage and process payments. If you agree to save a credit card to Your account, we will receive back from Our third-party payment processors tokenized payment information. 
We also use personal information about You to complete tasks You've requested. For example:
- Processing payments through services like PayPal, Apple Pay, or Afterpay.
- Processing shipping or other rewards through services like ShopRunner.
- Letting You know when an out-of-stock product becomes available. 
- Choosing to donate at the time of purchase.
Other Online or In-Store Services: To provide You with the requested service or complete a transaction requested by You. 
For example: 
- To allow You to virtually try-on Our products. 
- To analyze Your personal and beauty characteristics (e.g., quizzes, product finders, other virtual beauty tools) so We can recommend the appropriate products and routines (including bespoke products and routines). 
- To show You the nearest retail location that sells Our products.; 
- To allow You to schedule appointments (and receive appointment reminders) for in-person or teleconsultations with beauty advisors or other 1:1 experiences. 
You may choose to provide physical characteristics and/or health and medical information in connection with some of these services. 
Using Virtual Try-on? If You upload a photo and use one of Our virtual try on or other beauty tool(s), We analyze features like the shape of Your lips or eyes to provide the service, recommend products, and show how they’d look on You. The process may involve analyzing Your facial features (called “facial geometry”), which some states consider as biometric data. The purpose of this collection is not to identify You.
Many of these services will allow You to enter contact information (such as a name and email) so We can send You results (i.e., send You suggested routines or recommendations in response to Your use of a service). If you share contact information, We will add what We learned (e.g., quiz answers, beauty preferences) to the beauty profile the Brand maintains about You.
Site Functionality: We collect and use personal information about You to enable Our Sites and services to function properly. 
For example:
- To properly display content. 
- To allow You to add items to or buy items from Your cart. 
- To allow You to log in (and keep You logged in). 
- To allow You to fill in or complete forms. 
- To perform any customization or personalization attached to Your device or account (language, screen resolution, font preference, etc.). 
- Top perform troubleshooting, and improve user experience and Our Sites (e.g., testing new ideas and layouts). 
- To provide features and functionality to Our Sites (e.g., web chat services, product recommendations, predictive sort, product search, and commenting and rating systems). 
These services are provided by Us or by a third party on Our behalf.
Identifiers:
- basic identifiers
- government identifiers
- online identifiers
Other Personal Information 
- contact data
- preferences data
- payment or other financial data
- physical characteristics
- health and medical data
- user generated content
Commercial or Purchasing Information
Characteristics of Protected Classes 
- demographic data
- biometric data
Internet or Other Network Activity 
- technical data
- browsing data
Audio/Visual Information
Geolocation,
Inferences
To communicate with You. We collect and use personal information to communicate with You about Your account, Our relationship, or to send You non-marketing communications. For example: 
- To send You notices of changes to a L’Oréal USA policy. 
- To inform You if You win a prize promotion or other contest. 
- To send You a welcome email when You create an account, or other transaction or relationship-related communications, including to send notifications related to Your account, purchases, returns, exchanges, subscriptions, and reservations.
Customer Service and Support. We also collect and use personal information to:
- Provide You with support. 
- Allow Us to respond to questions, inquiries, or requests (e.g., process orders over the phone, update information on Your account, etc.). 
- Interact with You. 
- Follow-up and perform corrective measures. 
If you contact Us via Our chat feature, we (and Our third-party service provider) will collect and keep transcripts of Your communication with Us and Your interactions with Our chat tool. If you call Us, we collect information about Your interaction with Our call system, as well as voice recordings and transcripts of Your conversations with Us. We use this for several reasons, including: 
- For training & quality assurance. 
- For assessing customer satisfaction. 
- To identify, perform, and follow-up on corrective measures. 
- To improve Our Sites, stores, and customer service. 
- For other purposes outlined in this Notice. 
This can include Us collecting and using health and medical data. For example, if You report a skin reaction to one of Our products. We track and review these reports to help make sure Our products are safe. In the cosmetics industry, this safety-monitoring process is called “ cosmetovigilance.” 
We use a variety of tools, including AI, for Our operational purposes. For example, We use AI to identify and classify the reason a customer reaches out to Us, to help Our customer service agents identify solutions, help Our customer service agents prepare a response, and to power Our chatbots and product finders. Our chatbots leverage AI to help You receive answers to Your questions and complete requested tasks.
Identifiers 
- basic identifiers
- online identifiers
Other Personal Information:
- contact data
- payment or other financial data
- physical characteristics
- health and medical data. 
- user generated content
Commercial or Purchasing Information
Audio/Visual Information
Geolocation
Internet or Other Network Activity 
- technical data.
- browsing data
Inferences
Marketing and Promotions: We collect and use personal information We know about You for Our marketing and advertising purposes. This includes: (e.g., beauty profile information such as preferences, physical characteristics, health-related information, etc.) 
- Sending or showing You tailored and personalized content, advertisements, offers, and other marketing communications (including by email, text message, postal mail, or online targeted advertising). 
- Showing you ads on other websites and social media. 
- To measure the effectiveness of Our advertising and to analyze advertisement performance (e.g., better inform where to place Our advertisements). 
- To let You send content and offers to friends and family (refer-a-friend programs). 
- To manage any competitions, promotions, surveys, sweepstakes, giveaways, or contests You choose to enter.
We share or make available personal information (such as identifiers, Internet or similar network activity (i.e., browsing behavior, which may reveal health-related information), commercial information, inferences) with third parties such as advertising and social media companies. We often use cookies to do this. We use this data to show You ads that match Your interests on other websites, on social media, and on other devices You use. In addition, We share and make available this information with these third parties to (i) enhance measurement of Our advertisements and (ii) identify groups of similar customers to optimize Our own marketing campaigns. Please note that often these companies use personal information they receive to improve their own products and improve their own ad targeting systems. 
To perform the above, We use beauty profile information We maintain about You as an input to tools, including through algorithmic recommendations and use of internal or third-party machine learning or artificial intelligence models, that help Us determine what content, advertisements, and offers are relevant to You. 
We add participation or engagement information with Our advertisements to the beauty profile a Brand maintain about You so We can understand Your interests and preferences 
Please see “ Information about Our Advertising” for more information about. 
Personalized Content: We use personal information We collect and store associated with You and others to assess and understand Your interests and Your preferences. We use AI (built by Us or by other companies) and data analysis to understand Your interests to personalize Your experience with Us. This helps Us to: 
- Personalize recommendations and content based on Your profile and interests (including Your beauty profile). 
For example, by looking at Your browsing history on a Site, what you look at on Our Site, what you have bought before, beauty preferences, and what You tell Us You like, we can suggest products You may enjoy. 
- To display Our Sites in a tailored way (e.g., dynamically reorder product catalogues to show you products or content We believe You might like suggest product bundles, etc.). 
- To personalize search results that reflect products We (or a third party on Our behalf) predict You will find useful. 
- To personalize marketing, offers (e.g., including special discounts or offers based on what You like or have bought before), and other communications You see or receive from Us.
Some of this personalization is powered by vendor technology. It can include: 
- Product recommendations, predictive sorting, and smarter product search.
- Personalized messages across email, SMS, and on and off Our Site. For example, cart-abandonment reminders, post-purchase review requests, or messages timed to when You are most likely to engage. 
For example, We may retarget You with messages (including email or SMS) based on actions You take on Our Site, such as cart reminder messages to finalize Your order where You have saved Your shopping cart or placed products in Your shopping cart without completing the checkout process. Our Sites use cookies and other technologies to help keep track of items You put into Your shopping cart including when You have abandoned Your cart and this information is used to decide when to send cart reminders (including messages via SMS).
Some Sites use Google’s technology to power Our search feature (called Google Commerce for Search). As part of this service, Google builds and refines on L’Oreal’s behalf a search model using Google Analytics data collected on Our Site. If you are logged into Your account, your browsing activity (what you’ve searched, viewed, or bought) helps make Your search results more relevant to You. 
Event Management: Personal information is also collected and used for event planning and management, including registration, attendance, event reminders, connecting You with other event attendees, and contacting You about relevant products and services.
Identifiers:
- basic identifiers
- online identifiers
Other Personal Information: 
- contact data
- preferences data
- physical characteristics
- health and medical information
- user generated content
Commercial or Purchasing Information
Characteristics of Protected Classes 
- demographics
- biometric data
Internet or Other Network Activity 
- technical data
- browsing data
Audio/Visual Information
Geolocation
Inferences
User Generated Content. We may offer You the ability to post content that others can read (directly or through a third-party service). We collect and use personal information to: 
- Provide you with a forum for discussion. 
- Use Our services. 
- To ask questions. 
- To use and post content You create and/or share with Us on Our Sites or in Our retail locations. 
For example, when you submit content on one of Our social media platforms or accept the re-use of content You posted on a social media platform by Us. 
Ratings and Reviews. We collect and use personal information to post Your rating/review or content on the Sites, Our social media pages, and related third party websites that retail or feature Our brand and products, and to communicate with You. 
For example, You may submit reviews and comment on or rate goods, products, and services on Our Sites. To submit this information, You need to provide other information, such as Your name, email address, mailing address or phone number, and other personal information. We (and Our third-party ratings & review provider) also use cookies (or similar technologies) to collect information to provide the service, enable the submission of user-generated content, and to analyze usage. 
We do add user generated content to the beauty profile We keep about You to better understand Your interests and preferences. 
Please note, personal information You provide may be published on public-facing Sites or media and is accessible to others. We do not have to publish any content You provide (in whole or in part).
Identifiers: 
- basic identifiers
- online identifiers
Other Personal Information 
- contact data
- physical characteristics or preferences
- user generated content
Audio/Visual Information
Geolocation
Internet or Other Network Activity
- technical data,
- browsing data
Inferences,
Financial Incentive Program Management. We process personal information to implement and manage Our financial incentive (e.g., coupons, samples), rewards, and/or loyalty programs. 
For example,
- Coupons: If you sign-up to receive a coupon and provide Your name and contact details, We or Our service provider will send a coupon to You. We or Our service provider will track how You interact with the coupon (viewed, printed, redeemed). 
- Samples: If you sign-up to receive a sample and provide Your name and contact details, We or Our service provider will send the sample to You. We track Your contact information, what sample You requested, and any review or feedback You leave about it. We and Our third party vendors use and analyze personal information to identify and detect fraudulent requests (including online data and technical and browsing data). 
- Loyalty: For loyalty programs, We or Our service provider use personal information to set up and verifying Your account, communicate with You about the program, track rewards/points You earn under the terms of the financial incentive program, and providing You with benefits associated with this program. 
We may offer unique rewards provided by third parties. We will help exchange loyalty points for products, promotional materials, and other items from such third parties. To do so, we will need to disclose personal information about You (such as basic identifiers, contact information, commercial or purchasing information) with third parties to complete Your request. 
Refer-a-Friend Program. Refer a friend programs enable individuals on Our Sites to create either a code or send a communication to a friend or family. If you refer a friend, we use personal information to process the request. We track things like Your contact information, the reward You’re offered, and whether your friend used Your referral. We and Our service provider also use cookies and other technologies to prevent fraud and measure how well the program is working.
Identifiers 
- basic identifiers
- online identifiers
Other Personal Information 
- contact data
Commercial or Purchasing Information
Internet or Other Network Activity 
- technical data
- browsing data
For Security & Integrity, and to Detect and Prevent Fraud. We use personal information We collect to:
- Verify Your identity, and to detect, investigate, prevent, or take action regarding possible malicious, deceptive, fraudulent, or illegal activity, including fraudulent transactions, attempts to manipulate or violate -Our policies.
- Enforce Our Terms of Use and other policies. 
- Conduct security investigations and risk assessments. 
- Verify or confirm information provided by You. 
- Maintain the security and integrity of Our products, services, Sites, and systems.
- To protect Our rights, property, and safety, or the rights, property, and safety of others. 
To do this, We look at how You use Our Sites, Our services, or Our retail locations. We also use the beauty profile We keep about You. This can include identifiers, payment information, purchases, browsing activity, location, and photos and videos. We use tools, including AI, to review this data. 
Closed Circuit Television is used at Our retail locations to identify and investigate theft or security concerns, while phone calls are recorded. If you have an incident or medical issue while at one of Our locations, we may collect and use health and medical information to respond to such incident and for regulatory and compliance purposes. 
We also use solutions provided by third parties to analyze Your activities on Our Sites as well as information in relation to activities on and off Our Sites that can be associated with You, that could restrict or suspend access to Our Sites. This process may be completely automated, or a person may review it and make the final decision. For example, using third party tools We score transactions for fraud and malicious actor risk based on device and behavioral signals. This can include signals like whether Your mouse is moving normally that can help Us (and Our third-party service providers) tell the difference between a real person and an automated bot. 
As a result, You may experience delays in the processing of Your order/request while We or Our service provider review Your request. In some cases, We may need to limit or decline a transaction or request. 
We will process personal information to protect Our rights and property, and the rights, property, and safety of others.
Identifiers: 
- basic identifiers
- online identifiers
Other Personal Information: 
- contact data
- preferences data
- user generated content
- health and medical data
Demographic information
Internet or Other Network Activity 
- technical data
- browsing data
Audio/Visual Information
Commercial or Purchasing Information,
Geolocation
Inferences
Verify or Maintain Quality or Safety of Our Products and Services; Product Improvement, Analysis. We use personal information collected to understand how Our products, services, facilities, and Sites are used, and to validate metrics to inform and improve Our products, services, facilities, and Sites. This includes use of technology like artificial intelligence (internally developed or third-party models).
We use personal information We have collected, including through consumer surveys, call logs and call recordings, other market research activities, and from an analysis of how Our Sites, products, facilities, and services are used (including via cookies (and other similar technologies) on Our Sites), to develop, research, and test improvements to our Sites, products, and services. This includes Our use of personal information to: 
- Allow Us to understand how You interact with Our Sites and advertisements (including to avoid visitors being counted twice).
- Allow Us to develop, train, fine-tune, evaluate, and/or improve models (including artificial intelligence). 
This includes models We develop and use ourselves, as well as models made available to Us by third-party service providers. In practice this means we may: build Our own AI tools, customize AI tools made by other companies for Our specific needs, or help Our AI give better answers by referencing stored background information, including personal information about You. 
- We audit and monitor transactions and engagements.
- We count ad impressions, verify the positions of Our ads, and check the quality of Our ads.
- We check whether a product or service is working and troubleshoot and correct if it is not.
- We manage and improve Our business, the effectiveness of Our Sites, stores, customer service, and product offering, and communications. 
- We develop and test new products, services, and features.
- We improve and enhance Our data modeling and analytics. 
- We collect feedback.
- We conduct surveys and other research about what Our customers may like and what We can do better. 
- L’Oreal scientists use data for research and innovation by scientists within the L’Oréal Group, including undertaking internal research for technological development and demonstration. 
Our Sites use cookies (and similar tracking technologies), including from Google Analytics and Glassbox, which allow Us to count visits and traffic sources and understand what pages are the most and least popular. They also help Us track and replay a visitor’s journey on Our Sites. These tools help Us understand how visitors move around and interact with Our Sites so We can measure and improve Our Sites. These technologies also help Us to understand when visitors have taken certain actions. For example, we can see how often buttons on Our Site have been clicked and which products are reviewed or purchased. It also helps Us understand how many visitors have come to Our Sites after engaging with Our ads and what actions they take.
Additionally, in Our retail stores We may use certain in-store wireless services (such as guest Wi-Fi networks and Bluetooth beacons) and cameras to automatically collect information about visitors to Our stores (i.e., traffic count, traffic patterns). 
We use the data collected from these in-store wireless services and cameras to provide operational insights such as foot traffic volumes and how customers move through Our stores to improve the layout of Our stores and offer products that most interest Our customers.
Publicly Posted Content. Additionally, We collect and use personal information publicly available, including information publicly posted on social media platforms, or when You mention Us on social media platforms (such as social media handle, photo, and/or any comments mentioned in Your post), to better understand how consumers view Our products/services and interact with Us (this is sometimes called social listening –– for example, We may look at public social media posts to identify and spot emerging beauty trends).
Identifiers:
- basic identifiers
- online identifiers
Other Personal Information 
- contact data
- preferences data
- physical characteristics
- health and medical data
- user generated content
Commercial or Purchasing Information
Characteristics of Protected Classes 
- demographic data
- biometric data
Internet or Other Network Activity 
- technical data
- browsing data
Audio/Visual Information
Geolocation
Inferences

Information about Our Advertising (including Interest-Based Advertising): We provide tailored and personalized content, services, advertisements and offers, including based on personal information We know about You as well as Your beauty characteristics and preferences. While the beauty profile with each brand is kept separately, We create groups of consumers with shared characters or interests (called audience segments) that pulls from all Brands, which We use to decide who sees which ads.

We take part in interest-based advertising as discussed in greater detail, below. We use third party companies to serve advertisements tailored to Your individual interests based on how You browse and shop online, as well as to provide advertising-related services such as measuring the performance and engagement with Our ads, as well as to provide analytics, preference, and interest information.

Companies like ad network providers, social platforms, and/or analytics providers place their own tracking technology (“Cookies”) on Our Site and on other non-L’Oréal Sites. They use these Cookies to capture information about Your device, use, and engagement online. They use information collected to build profiles of Your interests and understand Your habits to show You ads (for Our products or for products or services of other companies) on other sites or to other devices connected to You (cross-device advertising) based on preferences or interests known or inferred from the data collected through Cookies. They also use this information to limit the number of times You see an advertisement, measure the effectiveness of advertising, and improve their products and optimize their own ad targeting systems.

Additionally, We work with companies like Google and Meta to share some personal information (typically an email or phone number) You entered on the Site in a non-readable format called hashing. The third-party compares the hash to its own records to see if there is a match without Us directly exposing directly identifying details. If there is a match, We can use this information to optimize Our advertising campaign(s), choose whether or not to serve an advertisement to the matched individual on these platforms, conduct analytics (e.g., better inform where to place Our advertisements), and measure the effectiveness of Our advertising.

We (or Our ad partners) may also recognize Your information across different devices that You use or log in from (i.e., computers or mobile devices.). We (or a third party described above) may recognize that one Cookie or device ID (i.e., from a computer) may be connected to another device (i.e., smart phone) by the Cookie or device ID or log in. This may result in You searching for one of Our products on one device but seeing an ad later for that product on another device. Knowing what devices are being used by a person or household helps Us (or a third party from whom we buy advertising) limit the number of times You may see the same ad across different devices.

We use Google Analytics Advertising Features to help show You more relevant ads on other websites, based on how You use Our Site. These features allow Google Analytics to collect data for advertising purposes, including collecting data via marketing cookies and identifiers (including via third-party cookies such as Google advertising cookies). Specifically, we have enabled these Google features:

We use Google Signals. If You are signed into Your Google account and have allowed it, Google connects Your activity on Our Site with other Google data (like location data, Your search or YouTube history, or data from sites that partner with Google) to help Us understand how You use Our Site across devices and to improve Our ad targeting.

We provide information about third parties that set Cookies on Our Site related to the above on Our Cookie Disclosure Page, which is current as of the date listed.

We collect personal information about You as described in this Notice, and We centralize this personal information and analyze it to evaluate and attempt to figure out Your personal preferences, interests, or needs. When We send or display personalized communications or content, We use personal information in one or more beauty profiles a Brand or Brands maintain about You (e.g., internet and network browsing information, basic identifiers, online identifiers, contact data, preferences data, physical characteristics, health and medical information, demographic data, user generated content, geolocation, inferences, commercial/purchasing information) to send or display communications or other content We believe You would like to see. For example, based on information We collect We may conclude that You are interested in certain products and services We provide, and then We send or display communications or content tailored to those preferences, interests, or needs.

We work with third-party platforms, including social media platforms, to show you advertisements or measure the effectiveness of our advertisements on other websites or social media platforms (e.g., Google, Meta, Snapchat, Amazon, Pinterest, TikTok). We (by ourselves or with Our service providers) create audience segments, including through algorithmic recommendations using internal or third-party machine learning or artificial intelligence models.

We will distribute these audience segments by:

(A) Matching: We convert personal information about You into a coded ID (so it cannot be read directly) and share that code with a third-party. The third-party compares the code to its own records to see if there is a match without Us handing over Your name, email, or other directly identifying details.

For example, the third party can compare the identifier to identifiers in its own database. If there is a match, We can use this information to optimize Our advertising campaign(s), choose whether or not to serve an advertisement to the matched individual on these platforms, conduct analytics (e.g., better inform where to place Our advertisements), and measure the effectiveness of Our advertising. We can also use and provide an identifier to advertising technology companies (like demand side platforms) to serve You with advertising on websites that take part in online auctions of their ad inventory; or

(B) Secure Data Sharing: We use a secure, restricted environment where neither side can see the other’s raw data (sometimes called a clean room) that allows Us and a third-party measure ad performance, develop shared insights about Our mutual customers, and to build and distribute audience segments.

We make available information about third parties with whom We share audience segments on Our Audience Segment page, which is current as of the date listed.

Other Purposes. We collect and use any personal information We collect for other legitimate purposes, such as Our day-to-day business operations, to analyze and improve Our business, for corporate governance, and to follow laws and regulations. For these purposes, We may use any categories of personal information collected by Us.

  1. Day-to-Day Business Operations & Product Improvement. We use personal information We have collected for other purposes needed for day-to-day operations, such as accounting, collecting payments due and owing to Us, financial reporting, business analytics, operational and strategic business planning, real-estate management, and expense management.
  2. Corporate Governance. We also use any personal information We collect for planning, managing, and carrying out restructuring, redundancies, or other change programs, evaluating or conducting a merger, sale of a business unit, restructuring, reorganization, dissolving, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of a bankruptcy, liquidation, or similar proceeding, in which personal information by Us is among the assets transferred.
  3. Compliance with Laws & Regulations. We use personal information We collect to comply with local, state, and federal laws; enforce Our legal rights and obligations; and for any purpose related to legal claims, reports of violations, or allegations made by, against, or involving, Us, and to the otherwise comply with lawful requests by public authorities, e-discovery requests or where required or permitted by applicable laws, court orders, government regulations, or regulatory authorities.

Third Parties Providing Services On Our Behalf:

We rely on third parties to perform a range of business operations on Our behalf. Service providers may also use personal information for their own internal business purposes, such as improving their processes or products. For instance:

These include: social listening, store locator services, loyalty programs, quizzes and product finders, name collection and lead generation, identity management, ratings and reviews, teleconsultations tools and services, product recommendations, predictive sort, product search, personalized services, virtual try-on tools, coupons, loyalty, refer-a-friend program management, customer relationship management, data management tools, provide subscription or recurring purchases, gift cards purchase and redemption, sampling and redemption services; web chat features, and user generated content curation tools.

In the last 12 months, We share these categories of personal information with these third parties: identifiers; internet or network activity; geolocation data; purchasing information; protected classifications; professional or employment-related information; audio-visual information; other categories of personal information; biometric information; geolocation information; payment information; other information; and inferences generated from the above categories of information. The exact categories shared depend on the specific business relationship.

Transactions You Have Requested or to Which You Have Agreed

We may also share personal information about You to complete a transaction you requested. For example, payments You make to pay for goods and services through some of Our Sites are completed using a third party’s online payment system (e.g., Apple Pay, PayPal). Additionally, You may elect to use buy now pay later services available on Our Sites (e.g., Afterpay). To complete Your request, categories of personal information such as identifiers, internet or similar network activity, contact information, and purchasing information is shared to complete the transaction You requested.

Additionally, some of Our Sites may offer the opportunity to post content in a public forum or provide user generated content. For example, providing ratings & reviews about Our products and services, granting Us permission to host user-generated content; posting on Our social media pages or channels; or taking part in contests, blogs, or videos. This content is intended for public consumption, and We may display this content. Once displayed publicly that information can be collected and used by others. If You decide to submit information or allow Us to post it in these public forums, the information will be publicly available.

Related to advertising or Our Sites, You may be asked to receive information and/or marketing offers from someone else, or to agree to the sharing of Your information with a third party.

Other Third Parties (Ad Networks and Advertising Companies):

We share or make available personal information (such as identifiers, Internet or similar network activity, commercial information, inferences) with third party marketing and advertising networks and social media platforms to serve You tailored and personalized advertisements on other websites and services and across other devices as outlined in “ Information about Our Advertising”.

Sharing this information may count as a ‘sale’ or ‘share’ or use of personal information for targeted advertising under some state laws, and You may have the right to opt-out. Please see Privacy Rights Available Under State Law for more information.

Some of Our Sites have features such as plugins, widgets, or other tools provided by third parties. These tools collect identifiers along with internet or similar network activity (e.g., IP address and what page You are visiting). If You engage with such plugins, widgets, or other tools, other information may be shared. For example, if You use Facebook’s “like” feature, Facebook may register the fact that You ‘liked’ a product and may post that information on Facebook. This use of information is not governed by Our privacy notice.

These companies use personal information they receive to improve their own products and improve their own ad targeting systems.

L’Oréal Group; Business Transfers:

As noted in the “ What Personal Information We Collect & Use Section of this Notice”, We also share information about You, including information collected through cookies (and similar technologies) between Our L’Oréal USA family of Brands to harmonize and update the information We maintain about You, including to perform statistics based on Your characteristics, and to tailor Our communications.

Other members of the L’Oréal Group access information about You when they perform services on behalf of L’Oréal USA and, unless prohibited under applicable law, for use on their own behalf for the purposes described in this Notice. Please visit the L’Oréal Group website, for further details on the L’Oréal Group, its brands, and its locations.

As We continue to develop Our business, We (or Our affiliates) may sell or purchase assets, reorganize or restructure Our company, or be acquired by, merged with, or invested in by another company. If another entity buys Us or Our assets, or assets related to the Sites or Our business, personal information, and any other information that We have collected may be disclosed to such entity as one of the transferred assets. If We’re planning on these types of major business transactions, We will need to share personal information about You with the professionals involved, such as lawyers, auditors, lenders, and other third-party advisors to help plan or complete the transaction.

Finally, if any bankruptcy or reorganization proceeding is brought by or against Us, all such information may be considered an asset of Ours and as such may be sold or transferred to third parties.

Legal Disclosure; Security and Protection of Rights:

L’Oréal USA may transfer and disclose information, including personal information about You, in several circumstances. First, comply with a legal and compliance obligation. Second, when We believe in good faith that the law requires it. Third, when a government agency requests it as part of an investigation. For example, We may disclose personal information in response to subpoenas, courts orders, and other lawful requests by regulators and law enforcement, including responding to national security or law enforcement disclosure requirements. This may include regulators, government entities, and law enforcement. In addition, it may include certain disclosures that We must make under applicable laws, such as making available (including to the public) names of sweepstakes or contests winners.

We may disclose personal information where We believe doing so is necessary to protect the services, Sites, Our rights and property, or the rights, property, and safety of others. For example, We may disclose personal information to (i) prevent, detect, investigate, and respond to fraud, unauthorized activities and access, illegal activities, and misuse of the services and Sites; (ii) situations involving potential threats to the health, safety, or legal rights of any person or third party; or (iii) enforce, and detect, investigate, and take action in response to, violations of Our Terms of Use. We may also disclose personal information related to litigation and other legal claims or proceedings in which We are involved, as well as for Our internal accounting, auditing, compliance, recordkeeping, and legal functions.

We keep personal information in the beauty profile kept by a Brand for marketing as long as You are active with that Brand. If you have not interacted with a Brand after five (5) years, such as not logging in, not purchasing products, or not opening a Brand’s emails, We will delete or de-identify/anonymize the personal information in that Brand’s beauty profile used for marketing unless We are required to keep it for legal reasons or Our legitimate business purposes.

Outside of the beauty profile We will retain personal information about You for as long as Your account is active, You engage with Us, as needed to provide You services, for Our legitimate business purposes, as necessary to comply with Our legal and/or regulatory obligations, to resolve disputes, to manage Our rights, and to enforce Our agreements.

In accordance with Our routine record keeping, We may delete certain records that contain personal information You have submitted through the Sites. We are under no obligation to store such personal information forever and disclaim any liability arising out of, or related to, the destruction of such personal information. In addition, You should be aware that it is not always possible to completely remove or delete all information about You from Our databases without some leftover data because of backups and other reasons.

We do not control certain privacy settings and preferences maintained by Our social media partners like Facebook and X. If You wish to make changes to those settings and preferences, You may do so by visiting the settings page of the appropriate social media site.

Email Marketing Messages:

You may change Your preferences and unsubscribe from email services from Our Brands by: (i) modifying Your registered user information on the Sites; (ii) sending Us an e-mail to the address listed in Contact Us located at the end of this Notice; or (iii) following the unsubscribe instructions in the communications that You receive.

SMS Marketing Text Messages:

We may send marketing text messages if You have agreed to receive them from one of Our Brands. Your agreement to receive SMS messages from one Brand does not mean agreement to receive messages from other Brands. To stop receiving messages from this Brand, please text any of the following keywords to any text message You receive from this Brand to unsubscribe: STOP, END, CANCEL, UNSUBSCRIBE, QUIT, REVOKE, or OPT OUT. You may also contact Our customer care team and request to unsubscribe. After the request to cancel or unsubscribe is processed, We may send You an additional text message to confirm that You have been unsubscribed. If at any time You have questions about the text messages, please text “HELP.” Message and data rates may apply. If you unsubscribe from one of Our marketing text message programs, You may continue to receive text messages from Us or other L’Oréal brands through any other program You have joined until You separately unsubscribe from those programs (which may include non-marketing text messages).

Push Notices; Uninstallation of Mobile Apps:

You may at any time opt out from push notifications or allowing Us to access location data by adjusting the permissions in Your mobile device. Some features on the Sites may require access to the camera or other features of Your device. You can adjust the settings or Your device to control access to the camera or other features. You can stop all further collection of information by Our mobile applications by uninstalling the mobile application.

Note: Uninstalling a mobile application does not fully erase your device’s identifier from Our records. If you reinstall the mobile application on the same device, We may be able to reconnect this identifier to Your previous transactions and activities.

Geo-Location and In-Store Location:

You may prevent Your mobile device from sharing Your location data by adjusting the permissions on Your mobile device or within the relevant app.

Cookies, Tracking, and Interest-Based Advertising:

If You would prefer not to accept certain Cookies, You can manage Your cookie preferences by clicking on the “Online Preferences” link located on the bottom of the website homepage. You cannot disable essential cookies. You can also change Your browser settings to tell You when You receive a cookie, which lets You choose whether to accept it; or set Your browser to automatically reject any cookies. However, please be aware that some features and services on Our Sites may not work properly because We may not be able to recognize and associate You with Your account. In addition, the offers We provide when You visit Us may not be as relevant to You or tailored to Your interests. To learn more about cookies, please visit https://www.allaboutcookies.org.

We use Google Analytics Advertising Features to share information with Google about Your use of this site to allow Us to deliver relevant and personalized advertising or content to You on other websites as outlined in Information about Our Advertising. In short: this lets Us show You more relevant ads on other websites based on how You use Our Site. You may learn more about how Google Analytics processes information here: Google Analytics Terms of Use and Google Privacy Policy. You may download and install the Google Analytics Browser Add-on, which allows You to disable Google Analytics across all websites.

You can opt out of receiving targeted advertising through Digital Advertising Alliance Opt-Out page. Options are Device-specific, so if You use multiple devices, You should opt out on each one. You can also opt out of certain targeted advertising programs by clicking on the AdChoices icon that may appear on Our advertising. Even if You opt-out of targeted advertising, You may still see Our advertisements while You are browsing, but they may not be targeted to You based on Your interests.

Some social networks (such as Facebook), allow You to exercise ad choices, limit data collection and clear Your history on that platform as well.

Do Not Track & “Global Privacy Control”:

Browser ‘Do Not Track’ Signals: Some web browsers offer a general “Do Not Track” setting. Since there is no industry-wide standard for how companies should respond to it, We do not currently act on it.

Global Privacy Control (GPC) Signal: The GPC Signal is a specific, newer signal. We recognize the GPC signal as a valid request to opt-out of the sale/sharing of personal information and targeted advertising in the U.S. states that require such recognition ((e.g., California, Texas, Colorado, etc.). Please see ‘ Privacy Rights Available Under State Law’ for details.

Retail Analytics Services:

Related to analytics used in Our retail locations, You may opt-out of having a mobile device counted in statistics. You may opt-out by visiting this website.

Delete an Account:

If You have an online account with this brand (where available), You may request deletion of this account. To submit this request please contact Us using the toll-free number in the “ How to Contact Us” section below. Consumers in certain states have additional rights, which are addressed below in the Privacy Rights Available Under State Law section. Once we confirm Your verifiable consumer request, We will delete the account and the beauty profile the Brand maintains about You. Some exceptions apply.

This subsection is specifically for California residents and explains some other rights and details required under California law. This Section supplements the information contained in Our Detailed Privacy Notice and applies solely to visitors, users, and other individuals who live in California. This section does not address or apply to Our handling of publicly available information or other personal information that is exempt from California law.

Shine the Light Act

If You live in California, You may ask us what information we have shared with other companies for their own marketing purposes. This right comes from California’s Shine the Light law. We provide You with choices about how Your personal information is shared with third parties. Please visit Privacy Rights Available Under State Law to exercise those rights.

If You have further questions, You may email Us at dataprivacyus@loreal.com. In Your request, please include the statement “Shine the Light Request” and provide Your first and last name and mailing address to certify that You live in California. We reserve the right to require more information to confirm Your identity and California residency or to decline providing further information beyond this notice.

Removal of Content

If You live in California and are under the age of 18, and a registered user of any site where this policy is posted, California Business and Professions Code Section 22581 permits You to request and obtain removal of content or information You have publicly posted.

To make such a request, please write to us at the address listed at the end of this Notice and provide as much details as possible (i.e., date and caption) as to the post(s) You would like removed. Please be aware that such a request does not ensure complete or comprehensive removal of the content or information You have posted and that there may be circumstances in which the law does not require or allow removal even if asked.

California Privacy Rights Act

Categories of Personal Information Collected.

While Our processing of personal information varies based upon Our relationship and interactions with You, the information below names categories of personal information collected about California residents in the last 12 months. Please see our “ Data Glossary” for more information about each category.

California law considers some personal information as ‘sensitive’. This includes:

Since We use this information for non-exempt purposes, You have the right limit how a Brand uses it. Please see “ Privacy Rights Available Under State Law .”

Sources of Personal Information; Purposes of Collection, Use, and Disclosure.

The sources from which We collect personal information are summarized in “ How We Collect Personal Information”. The business or commercial purposes for which We collect and sell and/or share (for cross-contextual behavioral advertising) personal information are as summarized in Our Notice at Collection, and as described in more detail in “ What Personal Information We Collect and Use” section in Our detailed Privacy Notice. For more information about the categories of personal information We share or disclose for business or commercial purposes, and the categories of recipients, please see “ How We Share Personal information” section of Our Detailed Privacy Notice.

Sales/Sharing of Personal Information

We do not ‘sell’ (as ‘sell’ is traditionally defined) personal information about Our consumers (e.g., name, phone number, email address, other personal information) to third parties in exchange for money. However, like most companies, We do share personal information with third-party advertising and social media networks. They use it to show You ads for products You might like. In California, this type of activity is considered (1) a ‘sale’, (2) a ‘share’ of personal information for cross-contextual behavioral advertising, or (3) both, and subject to a right of opt-out. Specific information on these activities is available in “ Information About Our Advertising” section of Our Notice. To exercise the right of opt-out please visit Privacy Rights Available Under State Law .

We do not knowingly sell/share personal information of consumers under 16 years of age.

In the past 12 months: We have disclosed the following categories of personal information that may be considered “sale”/ “sharing” under California law: Identifiers, Other Personal Information, Commercial or Purchasing Information, Internet or Online Information, Geolocation Data, Professional or Employment-Related Information, and Inferences (inferred and derived data).

Categories of third parties to whom We shared or made available personal information was disclosed that likely is considered a “sale”/ “sharing” under California law: publishers (i.e., companies that operate websites that You visit such as an online newspaper who serve Our advertisements); retailers who sell Our products that offer advertising programs that allow Us to serve Our advertisements (on their ecommerce platforms or elsewhere); AdTech companies who help Us place and/or deliver Our advertisements (including demand side platforms), data analytics providers (i.e., Google Analytics for Advertiser features), streaming services (video on demand, over the top video providers), and online platforms and social media networks such as Google, Amazon, Microsoft, Pinterest, Reddit, Snapchat, and Meta; and other marketing companies with whom We work to place Our advertisements or online companies who sell Us advertising space to deliver Our ads such as advertising networks or marketplace sellers.

Metrics

For metrics about Requests to Know, Delete, and Do Not Sell or Share My Personal Information requests submitted under the California Consumer Privacy Act (as amended) that We received, fulfilled (in whole or in part), and denied between January 1, 2025, and December 31, 2025, please visit Our CCPA Metrics Report.

Please note this data reflects all requests received from individuals in the U.S. We may deny a request (in whole or in part) if, for example, we cannot verify Your identity, the request is a duplicate or excessive request, or the information requested is legally exempt from disclosure.

Rights Available Under State Law

If you live in one of many U.S. states (including California, Colorado, Texas, Virginia, and others), You may be able to exercise some or all the following rights in relation to personal information about you that we have collected (subject to certain limitations under state law). You may appoint an agent to submit requests on Your behalf. If someone else is submitting a request on Your behalf, We will need proof that You provided authorization. For example, a signed permission form or Power of Attorney. Where permitted, We may also require You to provide proof You provided the authorized agent signed permission to act on Your behalf, and to verify Your identity with Us directly.

Summary:

RIGHT WHAT IT MEANS HOW TO EXERCISE
Right to Know See what data We have and how We use it ‘How to Exercise Privacy Rights Available Under State Law (Access, Correct, Delete)
Right to Delete Ask Us to delete Your data
Right to Correct Fix inaccurate data
Right to Opt-Out Limit certain data uses related to targeted ads
Right to Limit Limit certain data uses related to sensitive personal information

Detailed Information

The above applies to residents of Alabama (effective May 1, 2027), California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Louisiana (effective January 1, 2027), Maryland, Minnesota, Montana, Nebraska, Oklahoma (effective January 1, 2027), New Hampshire, New Jersey, Oregon, Rhode Island, Texas, Tennessee, Utah, Vermont (January 1, 2028), and Virginia have certain rights under applicable privacy laws, subject to certain conditions. Residents of Washington and Nevada have certain rights related to ‘consumer health data’ under applicable Washington and Nevada state law.

How to Exercise Privacy Rights Available Under State Law (Access, Correct, Delete)

To submit Your data subject privacy request for this Brand please access Our Brand-specific consumer request portal or contact the Brand using the toll-free number in How to Contact Us. If You want this to apply to another L’Oréal Brand or all L’Oréal brands, please access Our general consumer request portal.

Only You or a person that You authorize to act on Your behalf, may make a request related to personal information about You. You may also make a verifiable consumer request on behalf of Your minor child.

The verifiable consumer request must:

We will try to respond to a verified consumer request within 45 days. If We require more time, We will inform You of the reason and extension in writing (including by email).

We do not charge a fee to process or respond to a verified consumer request unless it is excessive, repetitive, or without merit. If We determine that the request requires a fee, We will provide explanation and a cost estimate before completing the request.

You may only make a request for access or data portability twice within a 12-month period (unless applicable law allows You to make more requests).

How to Exercise Rights Available Under State Law (Sales of Personal Information (or Consumer Health Data) & Sharing or Use of Personal information for Targeting)

To exercise the right of opt-out related to a (1) a ‘sale’, (2) a ‘share’ or ‘use’ of personal information for targeted advertising, or both, where available in Your jurisdiction please use one or more of the following:

We may ask for information necessary to complete the request, such as information We need to identify the consumer whose information is the subject of the opt-out request.

How to Exercise Rights Available Under State Law (Sensitive Personal Information (including Consumer Health Data))

You may ask Us to stop using sensitive personal information for uses beyond what is needed to:

We offer such incentives, such as a coupon or discount on purchase in exchange for personal information (e.g., email sign-up). We may also offer a loyalty program that will provide certain perks, such as rewards and exclusive offers, as well as other programs like sweepstakes or contests. Each of those incentives or programs (which We call “Programs” below) may be considered a ‘financial incentive’ or a ‘bona fide loyalty program’ under one or more U.S. state privacy laws. Through participating in these Programs, You may provide Us with any of the categories of information set forth in the “ What Personal Information We Collect & Use” section of this Notice. Please see Our Notice of Financial Incentives for more information.

Parental Consent: Minors between 13 years of age and the age of majority in their state must ask their parent or guardian for permission to use any L’Oréal USA properties. For L’Oréal USA brands offering e-commerce, You may only make purchases if You are 18 years of age or older, or the age of majority where You live.

Parental participation: We strongly recommend that minors 13 years of age or older ask their parents for permission before sending any information about themselves to anyone over the Internet and We encourage parents to teach their children about safe internet use practices.

We may also offer You the opportunity to use Your social media login. If You do so, please be aware that You share Your account profile information with Us depending on Your social media platform settings. Please visit the relevant social media platform and review its privacy policy to understand how Your personal information is shared and used in this context.

CATEGORY SUB-CATEGORY DESCRIPTION / EXAMPLES
Identifiers Basic Identifiers Name, alias, account name, postal address, email address, signature, username, social media handle
Identifiers Government Identifiers Driver's license number or other government-issued identifier
Identifiers Online Identifiers Device identifiers, IP address, cookies, beacons, pixel tags, mobile ad identifiers, MAC address, device fingerprints, browser information
These are technical details that identify Your device or browser.
Other Personal Information Contact Data Home address, shipping address, telephone number(s), mobile number(s), email address(es)
Other Personal Information Preferences Data Subscription type, contact preference (email, SMS), preferred store or channel, recurring order/subscription information, date created/changed, permission status
Other Personal Information Payment / Financial Data Credit or debit card number or other payment information
Other Personal Information Physical Characteristics Personal descriptions, skin tone and type, hair color, eye color, and other beauty profile information
Other Personal Information Health and Medical Data Skin conditions (e.g., acne, rosacea) and other health information collected in connection with a beauty service, online or in-store experience, or product recommendation.
Attendance/visitor forms may collect welfare/health data (recently sick, recently had a procedure, etc.). Additionally, health and medical data is collected in case of an incident at one of Our facilities.
Other Personal Information User Generated Content Content such as text, videos, images, ratings and reviews, chat and call transcripts, survey responses, social media posts, gift messages, and other content You create or provide (e.g., survey responses and customer satisfaction scores) or publicly post. This can include content of communications with Us (contents/transcripts of chats/calls, associated logs, content of messages sent/received by Us, or social media posts or private messages). 
User generated content may include other categories of data depending on what information You choose to include, such as purchasing information (i.e., products purchased or considered), physical characteristics data, or information about health and medical conditions.
Commercial / Purchasing Information Purchasing Information Products or services (e.g., gift cards, gift certificate information) purchased, obtained, or considered; order and transaction details; cart contents; shipping/return status; store location; loyalty status/loyalty activity/, points, and redemption; channel or store preference; subscription or recurring order-related information; gift certificate information (e.g., sender name, recipient name, recipient email, message, redemption/value); purchasing or consuming histories or tendencies 
This may include (in certain cases) public blockchain addresses if you use digital currencies to purchase goods or services.
Characteristics of Protected Classes Demographic Data Age, gender, race, ethnicity, household information, birthday, or age range; some of which may include protected classifications under state or federal law
Characteristics of Protected Classes Biometric Data Information constituting a biometric identifier or biometric information under applicable state law
Internet / Network Activity Technical Data Browser type/size/version, operating system type/version, device information/type, language setting, smart device and sensor data, email client, screen size/resolution, IP-inferred location, ISP, network domain name
Internet / Network Activity Browsing Data Referrer source (i.e., where you came from), login details, navigation data (scroll, mouse movements), pages/ads/content shown, viewed, or clicked/tapped, visit duration, products searched or added to basket, email opens, and link clicks; other information related to the use of Our Site.
This also includes what You are doing on Your device, like if a mouse is moving (which can help Us (and our third-party service providers) tell humans from bots.
Audio / Visual Information Audio / Visual Photographs, images, videos, voice recordings, customer service call recordings (i.e., recording of voice), CCTV footage
Geolocation Geolocation Location You provide, IP-based geographic estimates, or precise geolocation from Your device if enabled
Inferences Inferences Information (i.e., predictions about new, unseen data) generated from other personal information maintained about You. For example, summaries of individual preferences and characteristics, including beauty preferences, behaviors on and off site, purchase patterns, demographics, and household information

If You have any questions about Privacy, please contact Us at:

Attn: Hair.com Customer Care

50 Connell Drive, Berkeley Heights, NJ 07922

Re: Hair.com.com Privacy and Cookie Notice

Telephone: 1-877-340-8731

Or send Us an e–mail with Your request here.

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