Customer Service

FAQs

WHAT IS HAIR.COM?

At Hair.com we believe that great hair is made in the salon but good hair days can happen every day in between. That's why we teamed up with the best of the best in the industry—the most-booked stylists and colorists, the trendiest salons—giving you access to expert tips and tools to help you make the most of your mane. From style advice and product recommendations to inspiration for your next appointment, consider our experts your stylists on speed dial, keeping you equipped with everything you need to cancel bad hair days for good.

WHERE CAN I PURCHASE PRODUCTS THAT WERE PREVIOUSLY SOLD ON HAIR.COM?

WHERE IS THE BEST PLACE TO GET MY HAIR COLORED?

To help you find the perfect salon to color your hair—you can't trust just anyone to take you from brunette to platinum—we've gone ahead and narrowed down the selection for you. Just use our Salon Locator to find the salon nearest to you.

WHERE IS THE BEST PLACE TO GET A HAIRCUT?

Lob? Bob? Pixie? Once you've found the perfect Pinterest pics for inspo, head on over to our Salon Locator to find the salon nearest to you and book that appointment!

WHERE SHOULD I GO TO GET HAIR COLOR SERVICES LIKE BALAYAGE, OMBRE, AND HIGHLIGHTS FOR MY HAIR?

To help you avoid a makeover disaster, we've conveniently highlighted—see what we did there—awesome salons in our handy Salon Locator. Just click to find the salon nearest you and get connected to hair experts who will help you make your dream hair color a reality.

DOES L’OREAL TEST ON ANIMALS?

L’Oréal has developed a very rigorous safety evaluation procedure of its products, backed by research. Well before the question of animal testing was raised by civil society or within a regulatory framework, L’Oréal has been committed to new methods of assessing safety that don’t involve animals. A true pioneer, L'Oréal has been reconstructing human skin models in laboratories to elaborate in vitro safety tests since 1979, as an alternative to animals. In 1989, L’Oréal completely ceased testing its products on animals, thus 14 years before the regulation required so. Today, L'Oréal no longer tests its ingredients on animals and no longer tolerates any exception to this rule.

Certain health authorities may nevertheless decide to conduct animal tests themselves for certain cosmetic products, as it is still the case in China. L’Oréal has been the most active company working alongside the Chinese authorities and scientists for over 10 years to have alternative testing methods recognized, and permit the cosmetic regulation to evolve towards a total and definite elimination of animal testing. Thanks to this, since 2014, certain products manufactured and sold in China like shampoo, body wash or make-up are no longer tested on animals.

For additional information, please click here.

WHY AM I NOT RECEIVING MY NEWSLETTERS?

Please check your spam or junk folder. If it’s not there, mail from Hair.com might be blocked. To unblock, please find a previous issue’s email, unsubscribe from the footer and then resubscribe. To ensure delivery, please add noreply@hair.com  to your contacts. In case the issue lands in your spam folder or junk folder, you will need to find it and mark that it is “not spam.” If you are a Gmail user, check your “Promotions” tab. Gmail has updated its inbox layout and your Hair.com email may be landing there—to move it to your main inbox, simply drag the message from Promotions.

If all else fails, please call our Hair Experts at 1-877-340-8731 or go to our Contact Us page, select ‘My Account’ and provide your email and update you’d like to make.

HOW DO I CHANGE MY EMAIL ADDRESS FOR RECEIVING HAIR.COM EMAILS?

The ability to manage your subscription to the Hair.com newsletter is one of the many benefits of creating an account with Hair.com. Go to: My Account and sign in and select Account Settings > Contact Preferences > select Edit information to update your email.

If you are not a registered user, you can only unsubscribe by using the link at the bottom of the email.

HOW DO I UNSUBSCRIBE FROM HAIR.COM?

You can unsubscribe by using the link at the bottom of the email. Or if you are registered you can uncheck the email option.

WHEN SHOULD I EXPECT A RESPONSE FROM HAIR.COM HAIR EXPERTS?

Hair.com is based in the USA and our hours are Monday-Friday 9am to 6pm EST. We aim to respond to all inquiries within 2 business days, so hold tight—we’ll get back to you.

WHY SHOULD I SUBSCRIBE TO HAIR.COM?

Because Hair.com is powered by top industry professionals, every article is backed by the know-how of senior stylists. That means you’re not just hearing from Instagram babes and beauty editors—you’re hearing from trained professionals who know the real way to your dream look.

We’ll show you how with trend reports, color inspo, texture tutorials, and guidance from the hair artists who create iconic moments for movie stars, models, and beyond.